Support
Last updated: 08/07/2025
We're here to help you get the most out of Event Software. Whether you're creating your first event, managing registrations, processing ticket sales, or resolving technical issues, our support team is ready to assist you. Our goal is to provide timely, reliable, and effective support so your events run smoothly from planning to completion.
How can we help?
Our support team can assist you with:
- ✓Account creation and login issues
- ✓Event creation and configuration
- ✓Ticket setup and pricing
- ✓Registration forms
- ✓Seat planning and venue management
- ✓Payment gateway integration
- ✓Discount and promo codes
- ✓Attendee management
- ✓Exhibitor and sponsor management
- ✓Mobile application support
- ✓QR code ticket validation
- ✓Reports and analytics
- ✓Technical troubleshooting
- ✓General platform guidance
Contact support
If you need assistance, please contact our support team using one of the following methods.
Email support
Send your questions or technical issues to: [email protected]
Please include the following information to help us resolve your issue more quickly:
- Your name
- Organization name
- Registered email address
- Event name (if applicable)
- Description of the issue
- Screenshots or screen recordings (if available)
- Steps to reproduce the issue
Support hours
Monday – Friday, 9:00 AM – 6:00 PM (your local business time)
Support requests submitted outside business hours will be responded to on the next business day.
Frequently asked questions
How do I create an event?
Sign in to your account, navigate to the dashboard, select Create Event, complete the required information, configure ticket settings, and publish your event.
Can I edit an event after publishing?
Yes. Most event information, including schedules, ticket availability, descriptions, speakers, and sponsors, can be updated at any time before the event.
Which payment gateways are supported?
Event Software supports secure payment gateway integrations. The available payment methods depend on your account configuration and enabled integrations.
How do attendees receive their tickets?
Once registration or payment is completed successfully, attendees receive a confirmation email containing their ticket and QR code.
Can I export attendee data?
Yes. Authorized organizers can export attendee information and reports from the Event Dashboard, subject to applicable privacy regulations.
Is attendee information secure?
Yes. We implement industry-standard security measures to help protect attendee and organizer information from unauthorized access.
Technical support
If you encounter a technical issue, please provide:
- Browser name and version
- Device type
- Operating system
- Date and time the issue occurred
- Error message (if displayed)
- Screenshot or screen recording
Providing this information helps us investigate and resolve issues more efficiently.
Feature requests
We're continuously improving Event Software. Submit your suggestions to our support team, and we'll consider them for future releases.
Service availability
We strive to provide reliable and uninterrupted service. Scheduled maintenance or upgrades will be communicated in advance whenever possible.
Feedback
Your feedback helps us improve Event Software. We welcome suggestions, compliments, or concerns.
Need assistance?
If you cannot find the information you're looking for, please contact our support team.
[email protected]We are committed to helping you create and manage successful events with confidence.
